CRM Tools & Mainframes

CRM Tools & Mainframes

Microsoft Dynamics CRM is a complete customer relationship management solution that provides all of the tools and capabilities needed to help sales and marketing teams track customer activity, improve sales effectiveness, provide superior customer service, and build more profitable customer relationship. It allows business to capture and manage customer details from across all areas of their business in one central repository, thereby presenting users with a single customer-centric view of all the information.

With tools to enhance your company's sales, marketing, and customer service processes along with native Microsoft Office Outlook integration Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution. Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

The Microsoft Dynamics CRM application is part of the Microsoft Dynamics line of adaptable business management solutions. It uses the familiar development tools and environment (.NET). This allows clients to leverage existing investments in Microsoft development tools and resource skills. Furthermore, it can be fully integrated with the standard Microsoft desktop suite including Outlook, Excel, and Word. It also integrates with SQL Server and the full Microsoft Business Intelligence suite of applications to further enhance the value delivered to businesses.

Managing and nurturing business interactions with customers and sales prospects is imperative for success in today's market driven, customer-centric economy. With competitive advantage hard to achieve and even more difficult to maintain, businesses need to respond with speed, knowledge, and condense to the evolving needs of customers as well as the changing strategies of business competitors.

Microsoft's Windows Azure is a reliable, secure and agile cloud computing platform that enables organizations to quickly build, deploy and manage applications across a global network of Microsoft-managed datacenters. The Windows Azure platform is essentially a group of cloud technologies, each providing a specific set of services to application developers. This platform can be used both by applications running in the cloud and by applications running on local systems. It contains the following components

  • Windows Azure: A Windows-based environment for running applications in Microsoft data centers.
  • SQL Azure: SQL Server based data services.
  • NET Services: Distributed infrastructure services to cloud-based and local applications.

Windows Azure gives organizations the agility to take advantage of multiple application development tools, automated service management, and global datacenter presence. This enables them to respond faster to customer needs, focus on key competitive differentiators, and reach new markets. Another key benefit that the Windows Azure platform delivers is the ability to rapidly scale your application in the cloud in response to changes in demand. Furthermore, you can create and manage applications and services utilizing familiar languages such as .NET, Java, PHP and Ruby.

Services

Stapples offers end-to-end Microsoft Dynamics CRM services that help businesses improve marketing, sales, and customer service efficiency and effectiveness. Our experience and expertise with Microsoft Dynamics CRM provides organizations with added insight on how to harness the rich features and functionalities of Microsoft Dynamics.

We have alliances with leading CRM solution providers like Oracle, Front Range and we leverage these partnerships to provide CRM services, ranging from consulting and implementation to upgrades and application management services. Our CRM practice has a strong industry focus across specific domains.

As a Microsoft Gold Partner, we can integrate industry-specific adoption accelerators, effective migration and upgrade methodologies, best practices, toolkits and value-added supplements into custom-built applications, scalable packaged applications and hosted solutions.

Microsoft Dynamics CRM Offerings Include

  • Customer Segmentation
  • Campaign Planning and Execution
  • Attain an overview of your entire business
  • Marketing/sales Collaboration Tools
  • Manage both customer data and communications
  • Increase sales
  • Account And Contact Management
  • Knowledge-Base Management
  • Service Reporting And Analytics
  • Improve marketing effectiveness
  • Enable confident decision-making
  • Improve forecasting

Mainframes

We have hired resources with specialization in skills such as IBM Mainframe, AS/400, 0s/390, z/OS, OS/400, VAX/VMS’Mainframe, COBOL, CICS, MVS, DB2, IDMSX, IMS, Tandem, Natural ADABAS, Xpeditor, RPG, JCL and VSAM. Also, we have these resources working on our payroll with multiple clients, therefore giving us access to the talent pool available for them.